Delivery Policy
Processing time
Please allow 10 business days for your order to be processed. Processing times are not included in the estimated delivery time at checkout. Certain products could require additional 5 business days.
During sales and high volume periods processing time is 10-15 working days.
Shipping rates
Calculated at checkout and vary depending on your delivery location.
Pre-Order Items
Items listed as 'PRE-ORDER' begin processing on the date indicated in the product description and vary between items.
Dispatch notification
If you have not received a dispatch/delivery notification within the specified processing time or dispatch date, please notify us by sending an email to hello@isaleekobyderin including your order number.
Item not delivered?
Item not delivered?
If you have not yet received your order within the estimated delivery time, please allow an extra 2-3 days before contacting us because packages may have been delayed by selected courier service. Once items are dispatched it is the responsibility of the postal service to ensure packages are delivered.
Please note that refunds will not be issued for lost packages, however items will be resent if a package cannot be traced.
Customs and Duties Charges
Almost all shipments crossing international borders (outside Nigeria) are subject to the assessment of duties and taxes imposed by the importing country's government. These charges are NOT included at checkout.